FAQ
1
How do I get a Tutor?
A simple three step process is utilised:
i) Fill up a Tutor Request Form
ii) Our customer service executives will contact you with a recommended tutor within 24 hours through your preferred communication channel
iii) Schedule your first class with your chosen tutor
2
Can I check my tutor’s credentials?
All our tutor partners go through a strict selection process before being accepted. This process includes vetting of:
i) Academic Qualifications
ii) Student Testimonials
iii) Prior teaching experience
If you wish to view any of the aforementioned documents, do notify our customer service & this will be arranged.
3
Are there any upfront costs or commission fees?
No. TutorConnect takes a zero tolerance policy on upfront fees. Under no circumstances should a tutor be paid upfront.
Our tutor matching service is FREE for all our clients.
4
How much do I pay?
TutorConnect abides by standard prevailing market rates which we regularly monitor, with our tutor matching services provided at no additional cost to our clientele.
You may also view our pricing guide here
5
How do I pay the tutor?
All class fees are to be paid directly to the tutor and not through TutorConnect.
All arrangements for payment to the tutor will be made with your appointed tutor. In general, most tutors prefer being paid via bank transfer after each class or on a weekly basis. E-wallets such as TNG can also be used.
6
How often are classes?
Class frequency should be decided upon on a case by case basis depending on student’s needs & availability with your appointed tutor.
It is advisable that classes be run at least once a week as consistency is key for academic success & personal development.